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City Hardware, What Happened?

I ate at City Hardware today for the first time in a couple of mos. and it seems to have gone somewhat downhill.

 

I was greeted by a hostess wearing a grubby pair of jeans and flip flops.  Not a good first impression.

 

Wait and kitchen staff were in little huddles socializing in loud voices.  The kitchen staff's appearance was grubby to the point wondering if their food prep was as bad as their dress.  Not a good impression especially for an open kitchen. They were also very loud.

 

My entrÉe was not prepared properly. It did not even match the description of it found on the menu.

 

The whole place reminded me of a bunch of college kids run amok.  They need some adult supervision.

 

Has anyone else had this experience lately or was it just a one off at a usually nice place to eat?

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