quote:Originally posted by Verbatim:
My neighbor has Dish Network and also has high-speed internet through Dish Network. When it was installed, there was a tiny auxiliary dish installed for the internet. He reports that it works fantastically, and of course, he is highly pleased with all of the choices in television viewing that Dish Network offers.
As an aside, I have ComCast. A few months ago,
my cable-modem went bad, which I rent from Comcast. I called their customer service number, and was connected to a representative who could barely speak English, and one that I could not understand anything he said. In frustration, I terminated the call. I asked him where he was located, and replied that he was in India. I am incensed that Comcast, having a monopoly in most towns, chooses to outsource their technical support operations.
Later, I called again, and was connected to somebody in Nashville. She gave me a service date for 5 days later. When I asked if I could take the modem to the local office and exchange it for one that worked, she told me that a service tech from Comcast would have to make the visit to my home.
Maybe I am the only person who has had only negative experiences with Comcast, but I definitely would not recommend it to anyone who has other options. In the past several months, the deletions of channels and substitutions has been totally ridiculous. Removal of such channels as C-Span and Weather has done it for me.
To get Huntsville, call 767-3200. Overflow goes to Nashville, but at least it's not India eh?
Service calls should never be 5 days out...I would ask to speak to a supervisor next time. Typical service call time is 24-48 hours.
If the modem is defintely the problem, no lights at all on modem, bring it to the office to swap it.
You can get those channels that were removed through the free digital starter package. You can pick up a free digital box at the office.
Hope this helps. Comcast defintely isn't the best company in the world, but the employees in Florence do try to take care of the customers the best we can.