Also, they might consider using the money to offset the increases in the utility bills for city residents or better yet, be a little more understanding about people needing to make payment arrangements and not disconnecting service so quickly. Their idea of payment arrangements for someone having a hard time financially, instead of letting someone break up a bill and add it to future bils for the next couple of months, is to refer them to the nearest church for a $ handout to go towards the bill. Shameful.