I personally like their food. Although, I've not eaten their recently.
One of my close relatives /was/ the lead prep chef there, but has just recently changed job titles as it was getting to be too much for him. That /might/ be the difference now of how the food is prepared.
I will let you all in on something. If the restaurant's staff isn't working hard or hardly working that means the bossman is out of town.
In the last 6 months he's went out of town back to MS two or three times, that I know of, and when he's gone a lot of the server's get lax.
I suggest if anyone else has that problem to call the manager/boss and let him know. Hopefully he'll be able to fix it.
As food goes though, I agree their prices are a little high on some things, but the food every time I've been was good. However, that's still when my relative did the main prep too.