This month, Comcast consumers in Maryland had a little pamphlet called "Arbitration Notice" quietly slipped into their cable bill.
Unless customers opt out by July 15, 2007 - this SUNDAY - they will forfeit their right to settle any dispute with Comcast in court.
This unfair and stealthy move by Comcast strips consumers of their rights. Access to justice in the courts is a longstanding cornerstone of corporate accountability. Arbitration, on the other hand, is a private system stacked in favor of corporations - and an arbitrator's decision, even if it's wrong or absurd, cannot be appealed on the merits.
Comcast is not just anti-consumer in Maryland. They are forcing consumers elsewhere into giving up their rights.
Here's how to stand up to Comcast and its corporate bullying:
Opt Out: Go to Comcast's online opt-out form and preserve your rights. (Don't forget to check the opt-out box!)
Make Noise: Call up Comcast [1-800-COMCAST (1-800-266-2278)] and complain that they are automatically enrolling costumers into their arbitration clause. Demand to be allowed to opt out of the binding mandatory arbitration clause!
Tell a friend or three: forward this email to friends and family or send them here.
Be sure to share your experiences with Comcast in the comments section of our post in the Watchdog Blog.
Field & Outreach Director
Public Citizen's Congress Watch
P.S. Help us fight Comcast! Opt Out: https://www.comcast.com/arbitrationoptout/default.ashx
Watchdog Blog: www.theWatchdogBlog.org or http://citizen.typepad.com/watchdog_blog/2007/07/protect-your-ri.html