For several days my wife has had a really bad cough and it started getting a lot worse yesterday (of course no dr office open on weekend) , so we decided to go to Keller ER . We got there , and the air in the waiting room was stuffy, and it reeked of perfume and cigarette smokers, and it was full of people. Wife waited out in the main lobby because her congestion just couldn't take the air in the ER waiting room, and I signed her in. After about a 30 min wait, they called her for initial triage , then sent her back to wait . A little over an hour passed, and I ask how many were ahead of her, and was told 11, and I had yet to see anyone leave .
I called Shoals Hospital, and was told they had all rooms full and a lobby full waiting.
Finally, called ECM in Florence and they told me there was 0 yes that's ZERO wait time to get in.
We left and went over there, and sure enough, as soon as we got in the door, someone took her information and sent her back to a room, where a person came in to do the initial triage before the door had even shut.
Now, to be honest, after that she did have to wait quite a while for a dr to come in , but at least the place was clean where HK seemed just nasty, and the HVAC kept the air good and no smell of dirty people with perfume and cigarette smell . (there was at one time the smell of fresh coffee brewing , and I ask for and got a cup :-) )
Turns out there is even a website which can give you an app for finding out their waiting time in ER. www,ecmfaster.com
So, lesson learned- forget Helen Keller Hospital ER., just skip all the crap and go on to ECM.