I went to Zaxbys today with my daughter. I ordered 2 birthday cake milkshakes to go. This is my first visit to the Muscle Shoals location. I have never EVER recieved a bad shake from the Florence store. For those of you familiar with the shakes, they are very thick. They are topped off with a heavy layer of chocolate cake batter and sprinkles. You recieve a flair milkshake straw to slurp them with. It's one of my fav shakes around..
Now my experience at the MS store.
I ordered my milkshakes like normal. While waiting at a table near the counter, a restaurant employee had just clocked out. I was playing a game on my phone. He just walked up to me and said "sir, I don't want to walk all the way to the back(he made it sound like an extended trip) can I use your phone? I need to call my ride." Who asks a random customer that?
Now the shakes..
I was handed them at the counter. They were less than half full. They had NO CAKE BATTER TOPPING OR SPRINKLES. I asked the employee "are these mine.". The boy said "yep..oh sorry we're out of the cake batter and sprinkles." I said to him "shouldnt you tell the customer that before he orders the item." The boy just literally shrugged his shoulders like he couldnt care.
I grit my teeth and walk out to my car. I was so annoyed I failed to notice we didnt get milkshake straws with our shakes. We were given plastic spoons. This has never happened before. Well, you think with spoons, it was like some really thick shake right? JEEZ, here's the worst part. It was nothing but water. It was less than 1 minute between the time I got the shakes and got to my truck. Both shakes were nothing but pure sugar water.
I carried them back in and explained to the employee running the register. She literally said "sir you left the restaurant with it. We can't do anything."
I was tired, frustrated and extremely annoyed. I decided to leave and call back to speak to a manager. I explained my situation to the store manager. She was extremely nice and offered a card for free milkshakes for my entire family(of 6).
I might go back there, might not. But, thats certainly not good service for a first time.