I have always LOVED the chicken there. Not as greasy and spicy as some others. BUT I have always called in a to go order and pick up 15 minutes later to avoid the wait. The last 2 times I have ordered likee that I was told we are very busy now and having a dinner rush. When I explain that we will pick up in 15 to 20 minutes they say sorry we cannot take phone orders. Has anyone else experenced the same?